Shipping & Delivery
Here’s what you need to know about how we plan to get your order to you efficiently and promptly. And if you can’t find an answer to your question below, our friendly play experts are ready to help. Please give us a call: 1-760-288-8923 or email us: ruandygrocery@gmail.com.
What are your Holiday cut-off times?
To receive holiday delivery for:
- Standard: Order by December 12th (11:59 AM EST)
- Expedited: Order by December 18th (11:59 AM EST)
- Rush: Order by December 19th (11:59 AM EST)
How do I get free shipping?
Ahh . . . it’s the age-old (OK, maybe not that old) question for online shoppers everywhere! We offer free shipping on orders over $49, excluding orders to Alaska, Hawaii, and other non-contiguous U.S. locations. Promotion code must be added in your cart at checkout to apply. In addition, free shipping is applied to the order subtotal after discounts (and before oversized item fees, shipping fees and taxes).
Also, certain very large or very heavy items are subject to an Oversized Item fee of $10.50 (or $16.00 for a handful of SUPER oversized items).
Where do you ship in the U.S.?
Domestically, we ship to the 50 U.S. States, the District of Columbia, and Puerto Rico. We strive to get your purchase to you as quickly as possible. Most orders shipping within the continental U.S. arrive within 3 to 7 business days of successful payment processing. Please allow more time for personalized items and for orders shipping to Alaska, Hawaii, Puerto Rico, P.O. boxes, and APO/FPO addresses. We do not ship to freight forwarder addresses.
The cost for shipping is determined by the value of your shipment, whether you are shipping outside the continental U.S. and whether your shipment includes any oversized items. Please see your shopping cart for the shipping charges for your order.
Do you ship internationally?
Yes! We’ve partnered with Borderfree to provide international shipping options to deliver our toys to more than 200 countries. Please note that not every product is available to be shipped to every country for various reasons. If you are not able to add an item to your cart, it is because that product cannot be shipped to your selected destination. Here’s how to shop and ship internationally:
- • Click on the flag icon in the top right corner of our site.
- • Select the country you want to ship to and the currency in which you want to see prices.
- • Go shopping and have fun! At checkout, you’ll be able to select an international shipping option.
You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.
Please see our International Shipping FAQ for more details about this feature.
Can I ship to a P.O. Box or an APO/FPO address?
Yes. Please enter either an APO or FPO in the “City” field. All APO/ FPO orders will be shipped at our Value Shipping speed. Unfortunately, we can’t offer Expedited Shipping to APO/FPO addresses. Please note that delivery dates for APO/FPO and P.O. Boxes are not guaranteed.
What are your shipping options?
We offer four shipping service levels: Value, Standard, Expedited, and Rush. (We also offer International Shipping. For more details on that feature, please see our International Shipping FAQ.) Please note the following:
- • The day ranges listed in the table below are estimates for reference. Please check your cart for actual cost and timing for your specific shipment.
- • During checkout, you’ll be given an estimated arrival date for applicable shipping service levels.
- • Some items are too large to ship Expedited or Rush.
- • Certain items requiring an Oversize Item fee cannot ship Value as the post office will not accept them.
- • Please add one additional business day for orders that include Personalized items.
- • Certain factors may affect delivery dates, such as time of day when and order was placed and whether a holiday falls in the delivery range. Always check your cart, email confirmation, or Order History under My Account for delivery details about your shipment.
| Purchase | Value (6-10 business days) | Standard (3-6 business days) | Expedited (3-4 business days) | Rush (1-2 business days) |
|---|---|---|---|---|
| $24.99 or less | $5.49 | $7.49 | $13.49 | $18.49 |
| $25.00 – $48.99 | $5.49 | $7.49 | $15.49 | $20.49 |
| $49.00 – $74.99 | n/a* | FREE | $17.49 | $22.49 |
| $75.00 – $99.99 | n/a* | FREE | $19.49 | $24.49 |
| $100.00+ | n/a* | FREE | $22.49 | $27.49 |
*Except P.O. Boxes, APO/FPO
| Purchase | Value (10-14 business days) | Standard (5-7 business days) | Expedited (2-3 business days) | Rush |
|---|---|---|---|---|
| $24.99 or less | $14.49 | $21.49 | $33.49 | n/a |
| $25.00 – $48.99 | $14.49 | $21.49 | $35.49 | n/a |
| $49.00 – $74.99 | $9.00 | $14.00 | $37.49 | n/a |
| $75.00 – $99.99 | $9.00 | $14.00 | $39.49 | n/a |
| $100.00+ | $9.00 | $14.00 | $42.49 | n/a |
How do I track my order?
We’ll send you a shipping confirmation email when your order ships. This email contains your package tracking number and the parcel carrier handling your shipment. You’ll be able to track your package by clicking on a button in that email. You can also check the status of your order anytime by first signing in to our site then going to the Account Details section. Go to Order History, then Order Details to find information on the shipping method and the tracking number. Should you have any additional questions about your order please email us at ruandygrocery@gmail.com or give us a call at 1-760-288-8923.
Will my order arrive in one package?
If your order includes several items, they may ship separately and at different times. In order to deliver your purchases to you as quickly and efficiently as possible, items that ship from the same location are grouped together. This could result in part of your order arriving at a different time, but still within the expected delivery window.
When will I receive my order?
We process and ship packages Monday through Friday by 1 p.m. (ET). At this time, we do not ship on Saturday, Sunday, or holidays. Please note that most items (except those that require personalization) ship within one business day of successful payment processing.
What is the Oversized Item fee?
Certain very large or very heavy items are subject to an Oversized Item fee of $10.50 (or $16.00 for a handful of SUPER oversized items).
Return Policy
Not satisfied? No problem! At Ruandy’s Grocery, we strive to exceed your expectations with our products and service. For that reason, you can return your purchase for up to fourteen (14) days from the date your purchase is delivered to you.
After 14 days we are not liable for any return shipping costs, and the customer must pay a 30% restocking fee if they wish to return the items.
All returns must be in their original, unopened box or packaging.
WHAT TO DO
To return an order:
- Go to Order History tab in My Account and copy the order number of the order you wish to return.
- Email ruandygrocery@gmail.com with the subject line “Returns Request”. In the body of the email, you must provide the applicable order number, the particular item or items you would like to return and include the reason for the return.
- Within 72 hours, a Ruandy’s Grocery customer support agent will provide you with return instructions, and a prepaid return label via email, as necessary.
- Drop your return off at any UPS drop-off location, or schedule a pick up through UPS, as needed. It’s that easy!.
Once your return is received at our processing center, you will receive a full refund within seven (7) business days along with an email confirmation.
Please note that purchases made with a Promo Code or pursuant to a Promotion are final and are not eligible for return, unless the reason for the return request is for errors or inaccuracies in the order made by Ruandy’s Grocery. Specialized or custom purchases are also ineligible for return, unless agreed in writing by Ruandy’s Grocery, in its sole discretion. We do not accept returns for products that are used or expired. Certain other limited restrictions may apply to returns – for more information, see our Terms & Conditions.
If you have any questions or concerns, please contact us.